Return & Refund Policy
We want you to have a smooth and reliable shopping experience with Gilgit Naturals.
Returns & Exchanges
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after receiving your order.
Eligibility for Return
To be eligible for a return, the product must be unused, unopened and in its original packaging. Proof of purchase may be required.
Damaged or Incorrect Products
Please check your order upon delivery. If your item is damaged, defective or different from what you ordered, contact our customer support team so we can review the issue.
Non-Returnable Products
Opened, used or damaged products caused by the customer may not be eligible for return due to hygiene and product safety reasons.
Refunds
Once an approved return has been received and inspected, we will inform you about the refund status. Approved refunds will be processed using the applicable payment method.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.
Need Help?
For return or refund assistance, contact our customer support team at 0343 4783657.